Refund and Returns Policy

REFUNDS & RETURNS POLICY — VAPESOZ
Effective Date: 1-12-2025
Last Updated: 1-12-2025

1. Overview

At VapesOz, we want every customer to be satisfied with their purchase.
Because vaping products are considered consumables and subject to health and safety regulations, we can only accept returns or issue refunds in specific cases.
This policy outlines when and how refunds or replacements may apply.

2. Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within [Insert timeframe, e.g., 7 days] of delivery.
You must include:
- Your order number
- A clear description of the issue
- Photos or videos showing the damage or defect
Once verified, we may offer one of the following options:
- Replacement of the same product
- Store credit
- Full or partial refund (depending on the situation)

3. Items Not Eligible for Return

For safety and hygiene reasons, the following cannot be returned or refunded once opened or used:

Vape devices, tanks, or pods that have been filled with liquid
E-liquids or cartridges
Coils, cotton, or other consumable accessories
Products returned without original packaging or proof of purchase
Items damaged due to misuse, modification, or improper handling

Change-of-mind returns are not accepted.

4. Return Process

Email our support team at vapesozstore@gmail.com within the return period.
Wait for confirmation before sending anything back.
If a return is approved, we’ll provide the return address and instructions.
Customers are responsible for return shipping costs, unless the return is due to our error (e.g., wrong item shipped).

5. Refund Approval and Timing

Once we receive and inspect the returned item, we’ll notify you about the refund decision.
Approved refunds are processed to your original payment method via Pin Payments.
Refund timing may vary depending on your financial institution.
VapesOz is not responsible for delays caused by the payment processor or your bank.

6. Shipping and Delivery Issues

We are not liable for delays, loss, or damage caused by postal or courier services after dispatch.
For lost packages, please contact the carrier directly.
We’ll assist where possible, but compensation is not guaranteed once the parcel leaves our premises.

7. Faulty or Incorrect Deliveries

If we shipped the wrong product, please notify us immediately with your order details and a photo.
We’ll cover all return and replacement shipping costs in such cases.

8. Consumer Rights (Australian Law)

This policy complies with the Australian Consumer Law (ACL).
Your rights under the ACL cannot be excluded.
You are entitled to a replacement, repair, or refund if a product is faulty, unsafe, or not as described.
However, these rights do not apply to ordinary wear and tear or misuse.

9. Contact Us

If you have questions or need assistance with a return or refund:
VapesOz
Perth, Western Australia
Email: vapesozstore@gmail.com
Website: [Insert Website URL]